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Frequently Asked Questions

Do you offer free consultations?


Yes I do! We can schedule time (usually about 30 minutes) for you to ask me any questions. You want to make sure it’s a right fit. You want to know you will feel comfortable talking to me. You want to make sure I get you. I want to make sure I can support you - and I don’t know a better way than us getting on the phone and talking to each other. It’s called a goodness of fit. It needs to feel good. It’s not a sales call, there’s no pressure for you to commit to anything and there are no hidden costs. If I don’t think I can support you, if you want I could offer a referral or suggest a different solution. If it feels right - the next step is to schedule our first session. You can schedule your free consultation here




What happens during a consultation?


I usually start with asking you to tell me about yourself, your relationship and the reasons you reached out to me. This is so I get a bit of an understanding of what’s going on. I would want to understand your concerns, your goals for therapy or coaching. This way I can be specific when I answer your questions and talk about how I can support you - not hypothetically, but specific to your situation. Then there’s time for you to ask me questions. I love questions. Bring them on. Ask me anything. At the end we can talk about how to move forward. What I can guarantee you - is honesty and authenticity. If I don’t think I can support you - I’ll make a suggestion or a referral. If I think i can - we’ll talk about it. There’s no pressure, you don’t have to make a decision on the spot, you can think about it as much as you want. Some couples talk to me, and then decide they are ready to do the work a year later. It’s all good. It’s where you are at.




How long are the sessions?


The sessions are typically 90 minutes each. I do not like to rush. When you are leaving the office, I do not want you to feel that we have just started, we just got to something good, and then ended our session. I want us to go deep, I want real results. It’s good work, and it is ok that it takes time to get real results.




How often do we meet?


We will always set a schedule to meet your individual needs, based on the time available, how busy your lifestyle is, sometimes based on the budget. I’ll work with you to make it work. We typically start with weekly sessions to get the momentum going. At some point it becomes clear that you don’t need any more information, or more support, you need more time to do homework assignments, more time to practice the skills you are learning - then we shift to by-weekly sessions. After a while, we transition to monthly or maintenance sessions. Each session is 90 minutes.




What is your cancelation policy?


I request a minimum of 24 hours notice of cancellations or appointment time changes. I get that emergencies occur in our lives, and that the 24 hour notice may, at times, not be possible. Please notify me as soon as possible under these circumstances. I understand that “life happens” and I do not charge for cancelled appointments, I just ask you not to abuse this policy.




What is your refund policy?


You have the right to stop counselling at any time. If this should happen, I would appreciate your sharing with me your feedback and/or concerns. If you have any sessions left in your package the remaining prorated amount will be refunded when a written request is placed within 30 days of our last session.




Can me and my partner connect from different places?


Absolutely. When you receive your link for our Zoom session, both of you would click the same link even if you are in two different places, cities or countries.




Is what I am sharing confidential?


All counseling services are confidential. No information will be provided to anyone without your signed request. There are some exceptions to the previous statement. I am ethically and legally required to report: - Child, elderly or a disabled person abuse or welfare concerns - Imminent self-harm or danger to others - In case of subpoena or court order I will be required to share my notes Couples who share information in individual sessions are able to request that such information is kept confidential as long as it does not jeopardize the integrity of ongoing couple’s therapy. As part of my code of practice I engage in regular on-going clinical supervision. This is to ensure an ethical and professional service to clients. I may discuss your situation with my supervisor but would not use your name or any other identifying details.




What is the cost?


Individual Sessions $175/Session - 3 sessions - $475 (Save $50) - 6 sessions - $900 (Save $150) - 12 sessions - $1500 (Save $600) - 24 sessions – $2400 (Save $1200) Each session runs for 1.5 hours. Prices do not include GST. Payments are made prior to your appointment by: email money transfer or visa/master card via paypal All packages to be paid in full to benefit from the discounted rate. Packages are to be used within a year. Refunds are available if placed within 30 days of our first session. Refunds are pro-rated based on the above pricing (For example, if you bought a 6 session package and decided to discontinue after 3 sessions - you will be refunded the remaining balance based on 3 sessions package rate.




How many sessions will we need?


Almost all clients ask me this question, and I absolutely understand why. I’d want to know too. I hope you understand why I can’t answer this question. Everyone is unique, everyone’s reasons for counselling is different, there’s no one size fits all solution. While some people only need 3 sessions, some might be coming for half of a year or longer. Some people have a very specific issue or a question to work on. Some people come with 25 years of resentment and frustration and trauma - it of course makes sense it would take more time to work through it all. Most people start with 3-6 sessions packages. Therapy has been found to be most productive when incorporated into a client's lifestyle for approximately 12-16 sessions which is considered short term therapy. My intention - to give you tools and skills so you don’t need me. I want you to start seeing results right away. I want you to create a difference in your life and relationships - and I understand that it takes time and patience. I’m on your side.




Do you take insurance?


If your therapy is covered by an insurance policy, clients pay the fee and then seek reimbursement from the insurance company. If you have a flexible insurance plan or employee directed benefits, these sessions are often covered under coaching or personal growth/wellness category. If your health care plan is fixed and you are required to provide a registered number for the health care provider - then unfortunately it will not be covered as I am not a psychologist or a registered mental health professional. Please check with your insurance provider before making any assumptions on coverage.




Why do people come to couple’s therapy?


There are three main reasons most couples usually come to therapy: - They want things to get better. - They have decided to separate and they want help to make their separation as peaceful as possible. - They want to make a decision (to stay together or not, to move (move to a different city, or maybe move in together) or not, to have a child or not, etc. ) Some couples come because they find themselves becoming roommates, not lovers. Some because of communication problems - they find themselves in the same fight, over and over again and don’t seem to be able to break the vicious cycle. Some couples fight, and some have been avoiding any form of conflict for years - both ways are not sustainable for a long term successful relationship. Some people struggle with intimacy - and it’s one of my favourite areas to help people with. They don’t teach this stuff in high school. There’s no shame in asking for help. We are not meant to do this alone. It’s a lot easier for me to support you in this - I don’t get triggered, I don’t judge, I have years of training, I work with couples all the time, it’s not to say that I’ve seen it all - it’s to say I’m not afraid to get in it with you. They say it takes a village to raise a child, I say, It takes a village to have a strong relationship. I’d be honored to be a part of your village.




Do you work with individuals?


Absolutely. I support people who want to heal their past relationships, want to get ready for their next relationship, want to break some painful patterns they can’t seems to break from, people who have attachment trauma, people who’ve been in abusive relationships, people who struggle with intimacy (some of the best times to work on it is when you are not in a relationship) Also, sometimes you might be in a relationship but your partner won’t come to therapy. Can you make a difference alone? Of course. There’s so much we can do. You working on yourself and making individual changes will change the relationship. Some people need clarity about their relationship, or need support in making a decision to stay or leave - we can do it in individual sessions, or through couples work as well.




We are planning to get married, why would we want therapy?


These are some of my favourite sessions. You do not need therapy, but you want to set yourself and your relationship up for success. You want to have the best start possible. You want to learn how to communicate, how to fight, how to be able to talk about anything, how to grow individually and together. What you don’t want is to come back 10 years later with a pile of resentments, frustrations and upsets. Let’s work on it now when it’s sooooooo much easier and fun. Let’s prevent the biggest problems, talk about the challenges you will meet, work on strategies to deal with them. The little things that mildly irritate you now will only become bigger and bigger. Trust me it’s way easier to address them now than 10 years later.





Do you have a question? Is there anything I didn’t address here?

 

Book your free consultation here, or ask me a question.